AI concierge platform for hotels

Instant guest answers. Less pressure on the front desk.

Guests scan, ask by text or voice, and receive answers based on hotel-approved information.

40+ languages
Approved answers only
Questions and languages tracked

ACTIVE GUESTS

Live

Guests chatting right now

GUEST SESSIONS

343

conversations started

GUEST FEEDBACK

4.2

38 ratings

Average guest rating

QR SCANS

Scans from all QR points

Guest Activity

Where the concierge is removing pressure from the front desk

6040200

100%75%50%25%0%

02-2502-2703-0103-03

Total QuestionsUseful Answers

Missing Answers

See what guests ask and what still needs to be added.

3 to review

Do you have an airport shuttle service?

7+ asked

Are pets allowed in the hotel?

5+ asked

Is there a kids club or babysitting service?

3+ asked

Conversations (343)

Guest interactions for the selected period

I want to file a complaint about the noise from the room next door

Room 289

6 ore fa

There's a billing error on my invoice

Room 381

7 ore fa

There's a billing error on my invoice

Room 381

1 giorno fa

I want to file a complaint about the noise from the room next door

Room 385

1 giorno fa

Guest Insights

Languages guests use and the topics that keep coming back

Guest Languages

English 55%Italian 25%German 10%French 10%

The front desk loses time to the same questions every shift

Breakfast, parking, spa, late check-out, and transfers come through different channels. When the answers live in PDFs, emails, and internal notes, the team starts from zero every time.

Wi-Fi, breakfast, and check-out come up every day

The simplest questions land at the busiest moments, when the front desk has the least room.

Opening times change. PDFs stay old

One outdated policy creates confusion, phone calls, and avoidable reviews.

Languages change. Expectations do not

Guests still expect clear answers right away, even when they do not speak Italian or English.

Special requests and complaints must reach the right person

Late check-out, cots, allergies, or noise issues cannot get lost in a generic chat.

Stay information is split across teams

Front desk, housekeeping, F&B, and spa each hold part of the same answer.

No guest wants to download an app to ask a question

If an install is required, adoption drops before the first question even starts.

What changes for your hotel

Cut repetitive questions without losing control of the answer

Ospite brings guest access, hotel information, and an operating dashboard into one flow. Guests get an answer fast. The team steps in only when needed.

Guest entry

Guests ask from the QR, by text or voice

One access point for room, lobby, F&B, and pre-arrival. The guest types or speaks in their own language and gets an answer with no login.

What you get

One QR or link for the whole stay
Text and voice in the same flow
No app to download

Product view

The guest asks the way they would at the front desk

E.g. "What time does the spa open?" or "Can I get a late check-out?"

Questions that show up every day

Room & stay

Breakfast, check-in, parking, and room policies from approved hotel information.

Dining & amenities

Spa, pool, F&B, opening times, and where each service sits.

Arrival & transport

Directions, transfers, taxi, and parking in the same entry point.

Local tips

Beach tips, local spots, and nearby recommendations written and reviewed by your hotel.

Operational proof

You can tell in the first week if the front desk is breathing easier

Ospite does not stop at answering the guest. It shows which questions move to the QR, which languages show up, and where new content is still needed.

Repetitive questions move under control

Breakfast, parking, check-out, and service questions stop interrupting the desk every few minutes.

Guest languages become visible fast

You can see whether demand is coming in Italian, English, German, or French and where better answers are needed.

Content gaps show up before complaints do

The dashboard flags questions with no clear answer so the team can fix hotel information before the problem repeats.

Why this matters

This is not another chat widget on your site. It is an operating filter for the front desk.

When simple questions move to the QR, your team gets more space back for arrivals, special requests, and sensitive guest moments.

Setup

Go live in days, not months

Bring in the content your team already uses, approve the answers, and place the QR where it matters across the stay.

Launch

Load the content, approve the answers, publish the QR

Bring in the information your team already uses

Room guides, policies, opening times, services, FAQ, and hotel web pages.

Approve what can go to guests

Every answer stays under hotel control before it is visible.

Publish QR and links where they really help

Room, lobby, restaurant, spa, pre-stay emails, and welcome messages.

What stays simple

Immediate for guests. Controlled for your team.

One simple action for the guest. One clear control layer for the manager.

One simple action to start

The guest scans or opens the link and asks the question without downloading anything.

Answers stay consistent

Voice, text, and different QR points still lead to the same approved hotel information.

The team steps in only when needed

Special requests, exceptions, and complaints do not get stuck in automation.

Most hotels start with breakfast, parking, spa, and check-out. Then they extend the QR to F&B, pre-arrival, and extra services.